Workplace Manager

Position: Workplace Manager

Date Posted: August 4, 2025

Industry: Workplace Operations / Office Management

Employment Type: Full Time

Experience: Not Specified

Qualification: Not Specified

Salary: $80,000 – $86,000 + 10% bonus

Location: New York, United States

Company: GWI

Description:

At GWI, we’re driven by the ambition to empower organizations with modern, insightful consumer research—and that starts with creating an environment where our people thrive. We’re currently looking for a dedicated Workplace Manager to oversee our New York City office operations and help shape an engaging, efficient, and people-first workplace culture. If you’re someone who thrives on creating seamless experiences, enjoys variety, and is passionate about driving positive change, you might be just who we need.

This is a full-time, permanent role based in New York City, with an expectation of being in the office four days per week.

Here’s what you’ll be doing:

• Office Operations: Manage day-to-day operations across the NYC office, including hard and soft services like reception, food & beverage, hospitality, supplier relations, and general customer service.
• Compliance & Safety: Ensure full legal and regulatory compliance—this includes overseeing Health & Safety standards, OSHA regulations, and sustainability mandates.
• People Experience: Elevate employee and visitor engagement by managing induction programs, community activities, WX (Workplace Experience) tools, and pulse surveys—working alongside your Workplace Coordinator.
• Strategic Initiatives: Lead the delivery of workplace programs in collaboration with the Global Workplace Director and local vendors, always maintaining high service standards.
• Stakeholder Communications: Serve as the primary point of contact for workplace communications and foster strong relationships with internal teams.
• Vendor Management: Manage vendor relationships, ensuring service level agreements (SLAs) and performance indicators (KPIs) are met consistently.
• Project Oversight: Supervise office renovation or refurbishment efforts, making sure they reflect a cohesive and thoughtful employee journey.
• SOP Management: Review and update all standard operating procedures for the NYC office, keeping operations streamlined and effective.
• Budget Ownership: Take responsibility for the local office budget, including annual planning and day-to-day expenditure control.
• ESG & Data: Lead environmental, social, and governance (ESG) data reporting for the office, presenting monthly business insights.
• Continuous Improvement: Always look for innovative ways to enhance the workplace through improvements in service delivery and infrastructure.

What we’re looking for in you:

We know nobody ticks every single box, but here’s the general skillset and mindset we’re after:

• A strong background in managing office operations and services in a fast-paced, high-growth environment
• Experience with vendor management, facilities compliance, and team leadership
• Knowledge of U.S. workplace safety regulations (OSHA), sustainability best practices, and hospitality standards
• A detail-oriented approach combined with a strong sense of ownership and initiative
• Excellent communication skills for cross-functional collaboration and stakeholder engagement
• A commitment to continuous learning, improvement, and innovation
• Alignment with our core values: Think big, Ask why, Show respect

Why GWI? Here’s what’s in it for you:

• Time Off: 23 days of annual leave, plus paid sick days and office closures during the holidays
• Health Benefits: Comprehensive medical, dental, and vision plans, plus short- and long-term disability coverage
• Financial Security: 401(k) matching through Voya
• Work-Life Balance: Flexible scheduling, early Friday finishes, and work-from-anywhere opportunities
• Family Support: Enhanced parental leave and dedicated carer days
• Learning & Development: Accredited training programs, wellness initiatives, and structured career growth opportunities
• Giving Back: DE&I initiatives, volunteering options, and 100% donation matching

Our Commitment to Diversity, Equity & Inclusion:

At GWI, we’re not just collecting global data—we’re building a globally inclusive team. We value individuality, welcome diverse perspectives, and are committed to making our workplace equitable and respectful for everyone. Whether you’re a seasoned pro or someone just beginning your journey, you’ll find GWI a place where your voice matters. We actively encourage individuals from underrepresented groups, including those with disabilities, to apply and will support any accommodations needed during the recruitment process.

Interview Process:

• Introductory phone call with Talent Team (no video)
• First-round video interview with hiring managers
• Final-round interview with a broader panel, including a presentation and a conversation focused on values

GWI isn’t just another company—it’s a community. Join us and help shape the future of workplace culture.

Disclaimer: The job details above are structured for clarity and understanding based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.