Site Support Specialist

Position: Site Support Specialist

Date Posted: February 19, 2026

Industry: Information Technology / Technical Support / Helpdesk

Employment Type: Contract to Hire

Experience: Intermediate Level

Qualification: Not Specified

Salary: USD $20.00 – $35.00/hr

Location: Pittsboro, IN, United States

Company: TEKsystems

Description:
TEKsystems is seeking a versatile and motivated Site Support Specialist to join their IT team in Pittsboro, IN. This role blends Level 1 and Level 2 helpdesk responsibilities, focusing on resolving tickets related to password resets, permissions, printers, network devices, and hardware/software service. Approximately 90% of the work involves handling support tickets, while 10% is allocated to project-based tasks. The organization emphasizes internal growth, providing opportunities for project experience and career advancement within the IT department.

Key Responsibilities:

• Provide onsite technical support for hardware, software, and network-related issues.
• Handle helpdesk tickets, including password resets, permissions, and printer/network troubleshooting.
• Offer desktop support and troubleshoot customer and internal IT problems.
• Work with Office 365, Active Directory, ServiceNow, and other IT systems.
• Collaborate with leadership and communicate effectively to ensure smooth IT operations.
• Participate in training sessions to stay current with new technologies and procedures.
• Support projects to expand IT knowledge and contribute to team initiatives.
• Act as a “jack of all trades” for onsite support needs.

Required Skills & Qualifications:

• Strong desktop support, troubleshooting, and customer service skills.
• Technical support experience with helpdesk or service desk environments.
• Familiarity with ServiceNow, Office 365, and general IT systems.
• Excellent communication and interpersonal skills.
• Self-motivated, willing to learn, and adaptable in a fast-paced environment.
• Confident and professional demeanor when interacting with leadership and colleagues.

Education & Experience:

• Not Specified

Work Environment & Physical Requirements:

• Fully onsite position in Pittsboro, IN.
• Combination of ticket resolution and project work in a typical office/IT environment.

Benefits:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Voluntary life insurance & AD&D for employee and dependents
• Short and long-term disability
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Paid time off, vacation, and sick leave (PTO)

About TEKsystems:

TEKsystems, an Allegis Group company, is a leading provider of business and technology services, helping clients activate ideas and solutions to leverage new opportunities. With a team of 80,000 and over 6,000 clients, including 80% of the Fortune 500, TEKsystems delivers full-stack technology services, talent solutions, and operational expertise. The company fosters internal growth, promotes learning, and focuses on building positive global impacts. TEKsystems and TEKsystems Global Services are committed to diversity and equal opportunity employment.

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