Salesforce Technical Support Agent

  • Full Time
  • OH, US


Position: Salesforce Technical Support Agent

Industry: other

Employment: Full Time

Experience: 2 year

Qualification: Degree holder

Location: OH, US

Company: Confidential



Hiring US-based Salesforce Technical Support Agent

100% remote possible

Permanent position

For one of the leading technology agencies in the world, we are looking for 3 US-based technical support agents for Salesforce. Ohio, Kentucky or 100% remote.

Quick facts:

  • 100% remote possible.
  • 1-3 days per week in Cincinnati would be great (optional)
  • Permanent employment
  • Many benefits
  • 17-20 vacation days

Required Skills and Experience:

  • Minimum of 2 years of experience in technical support or customer service
  • Extensive knowledge and experience with Salesforce, including configuration and customization
  • Familiarity with Salesforce integrations and extensions
  • Strong problem-solving and debugging skills
  • Excellent communication skills in English, written and verbal
  • Ability to explain complex technical concepts clearly and concisely to customers
  • Team player with the ability to collaborate effectively in a global, multidisciplinary environment
  • High customer orientation and ability to work under pressure and prioritize tasks
  • Preferred, but not required: Salesforce certification (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder)


  • Provide technical support to client using our software solutions, with a particular focus on Salesforce
  • Identify and resolve technical issues
  • Collaborate with our development team in escalating and resolving complex technical problems
  • Document support requests, solutions on best practices
  • Able to provide training and technical knowledge to client and colleagues
  • Build and maintain client relationships through excellent customer service

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