Salesforce Technical Support Agent

Position: Salesforce Technical Support Agent

Industry: other

Employment: Full Time

Experience: 2 year

Qualification: Degree holder

Location: OH, US

Company: Confidential

Description:

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Hiring US-based Salesforce Technical Support Agent

100% remote possible

Permanent position

For one of the leading technology agencies in the world, we are looking for 3 US-based technical support agents for Salesforce. Ohio, Kentucky or 100% remote.

Quick facts:

• 100% remote possible.
• 1-3 days per week in Cincinnati would be great (optional)
• Permanent employment
• Many benefits
• 17-20 vacation days

Required Skills and Experience:

• Minimum of 2 years of experience in technical support or customer service
• Extensive knowledge and experience with Salesforce, including configuration and customization
• Familiarity with Salesforce integrations and extensions
• Strong problem-solving and debugging skills
• Excellent communication skills in English, written and verbal
• Ability to explain complex technical concepts clearly and concisely to customers
• Team player with the ability to collaborate effectively in a global, multidisciplinary environment
• High customer orientation and ability to work under pressure and prioritize tasks
• Preferred, but not required: Salesforce certification (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder)

Responsibilities:

• Provide technical support to client using our software solutions, with a particular focus on Salesforce
• Identify and resolve technical issues
• Collaborate with our development team in escalating and resolving complex technical problems
• Document support requests, solutions on best practices
• Able to provide training and technical knowledge to client and colleagues
• Build and maintain client relationships through excellent customer service