Practice Assistant

Position: Practice Assistant

Date Posted: 13th February 2026

Industry: Healthcare / Telehealth / Digital Health

Employment Type: Full Time

Experience: Not Specified

Qualification: Not Specified

Salary: $18 – $20 per hour

Location: United States (REMOTE)

Company: Midi Health

Description:
Midi Health is seeking a highly organized and detail-focused Practice Assistant to support both clinical and administrative operations across its growing virtual care platform. This role plays a critical part in ensuring smooth coordination of patient documentation, referrals, records management, and administrative workflows, ultimately supporting high-quality care delivery and clinician efficiency in a fully remote environment.

As a Practice Assistant, you will be responsible for managing a wide range of operational tasks that keep daily workflows running smoothly. This includes reviewing and routing clinical documentation, handling patient and provider requests, managing referrals, and ensuring accurate medical record coordination. The role requires strong attention to detail, comfort with digital tools, and the ability to follow structured protocols while working independently.

This position is ideal for professionals with experience in telehealth, virtual healthcare operations, or medical administration who enjoy multitasking and working in a fast-paced, remote-first setting. The role involves regular interaction with patients, providers, and internal clinical teams, requiring excellent communication skills and a patient-centered mindset.

Core Responsibilities:

• Receive, review, flag, and route clinical document requests such as consult notes, disability paperwork, and legal subpoenas using defined workflows
• Ensure accurate filing of documents in the EMR system and follow up on required actions
• Triage inbound administrative phone calls and messages, escalating or routing requests based on established protocols
• Coordinate incoming medical records from external providers, upload and index documents in the EMR, and resolve missing or incomplete information
• Communicate with patients and external providers to obtain required records or clarifications
• Manage all medical-record-related steps tied to internal SOPs
• Monitor and manage Medical Records requests within Slack, including tagging cases, escalating urgent items, and confirming proper closure
• Initiate, track, and confirm referrals and consult orders while coordinating between patients, referring providers, and Midi clinicians
• Oversee post-visit document delivery workflows to ensure patients receive all required materials following their appointments

Qualifications:

• Prior experience in telehealth operations, medical assistant support, or virtual healthcare administration
• Working knowledge of EMR systems, particularly Athena, and familiarity with Slack or similar communication tools
• Strong organizational skills with a high level of accuracy and attention to detail
• Clear written and verbal communication skills
• Understanding of healthcare terminology and HIPAA compliance
• Basic technical skills, including video conferencing tools and telehealth platform troubleshooting

Preferred Qualifications:

• Certified Medical Administrative Assistant (CMAA) or equivalent certification
• Experience handling referrals and prior authorizations
• Bilingual abilities (such as English/Spanish) or experience supporting diverse patient populations

Skills & Competencies:

• Ability to manage multiple administrative and clinical workflows simultaneously
• Empathetic and professional communication style when interacting with patients
• Self-motivated with strong initiative and adherence to established protocols
• Comfortable using remote collaboration tools, ticketing systems, and messaging platforms

Work Schedule:

• Monday to Friday, 9:00 AM – 5:00 PM (U.S. time zones)

What Midi Health Offers:

• Hourly compensation ranging from $18 to $20 based on experience
• Full-time schedule of 40 hours per week (non-exempt)
• Opportunity to join a mission-driven, fast-growing healthcare startup
• Health, dental, and paid time off benefits
• Fully remote work environment within the United States

All official communication from Midi Health will come from a @joinmidi.com email address. The company will never request payment at any stage of the hiring process. Any suspicious communication should be reported immediately.

Midi Health is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics under applicable law.

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