E-Commerce Operations Associate

Position: E-Commerce Operations Associate

Date Posted: September 5, 2025

Industry: E-Commerce / Retail / Consumer Goods

Employment Type: Full Time

Experience: 3+ years managing Amazon Vendor Central

Qualification: Not Specified

Salary: $85,000—$90,000 USD

Location: United States, REMOTE

Company: Zevia

Description:
Zevia is on a mission to create a world of better-for-you beverages that are healthier for people and the planet. Our team consists of passionate innovators who thrive on challenges, are solutions-driven, and embrace continuous learning. We prioritize empathy, collaboration, and diversity while working towards a shared purpose of impacting global health and reducing plastic waste.

The E-Commerce Operations Associate will take ownership of operations across Amazon Vendor Central and retail syndication platforms, ensuring product content accuracy, smooth retail integration, and optimized availability. This role requires a detail-oriented, organized, and data-driven individual experienced in Amazon Vendor Central workflows.

What You’ll Do:

• Own Amazon Vendor Central operations, managing item setup, maintenance, and compliance workflows with accuracy and timeliness.
• Handle new item creation, content population, and readiness checks for product launches.
• Maintain catalog integrity, ensuring product listings are accurate, complete, and aligned with brand standards.
• Collaborate with Pacvue and internal teams (finance, supply chain) to resolve chargebacks, shortages, and operational defects.
• Lead PO management and track timely acceptance and issue resolution.
• Optimize retail readiness, including A+ content, imagery, and enhanced brand content in partnership with creative teams.
• Track and report operational KPIs such as fill rate, on-time delivery, defect rate, and catalog health.
• Address content errors, item suppression, and compliance issues across retail platforms.
• Manage retail syndication across platforms like Syndigo, Salsify, and MikMak, ensuring consistent and accurate product content.
• Work with cross-functional teams to support new product launches and updates.
• Monitor syndication health, content completeness, and Amazon KPIs, including forecasting and sales performance.

What We’re Looking For:

• 3+ years of experience managing Amazon Vendor Central operations.
• Strong knowledge of item setup, content syndication workflows, and retail compliance.
• Experience with Syndigo, Salsify, MikMak, or similar platforms.
• Excellent project management and cross-functional collaboration skills.
• Detail-oriented with strong analytical and problem-solving abilities.
• Comfortable in a fast-paced, growth-oriented environment.

Supervisory Responsibility:
This position has no direct supervisory responsibilities.

Work Environment:
Professional office setting using standard office equipment such as computers, phones, and photocopiers.

Physical Demands:
Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Frequently lift/move up to 10 pounds; occasionally lift/move up to 30 pounds. Requires close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Position Type/Expected Hours of Work:
Full-Time Exempt

Travel:
Ad hoc travel may be required.

Work Authorization/Security Clearance:
Must be eligible to work in the U.S.

Other Duties:
Duties, responsibilities, and activities may change at any time without notice.

What We Offer:

• Collaborative environment with growth and learning opportunities.
• Competitive compensation including base salary, discretionary bonus, and stock options.
• Comprehensive benefits: medical, dental, vision, life insurance, disability, FSAs, HSA, accident, critical illness, hospital indemnity, legal, travel assistance, EAP, pet insurance, 401k, vacation/personal/sick days, professional development contributions.
• Unlimited Zevia beverages!

Equal Opportunity Employer Statement:
Zevia provides equal employment opportunities and maintains a workplace free of discrimination or harassment based on protected characteristics under applicable laws.

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