Customer Support Representative (PST)

Position: Customer Support Representative (PST)

Date Posted: 17 February 2026

Industry: Healthcare / Customer Support

Employment Type: Full Time

Experience: At least 1 year of client/patient-facing experience

Qualification: Not Specified

Salary: USD $24.25/hour ($50,440 annually)

Location: Remote, United States (MST or PST preferred)

Company: Parsley Health

Description:
Parsley Health, a leading digital health company, is seeking a dedicated Customer Support Representative to provide high-quality support for its members. This role involves responding to inquiries via phone, email, and SMS, managing onboarding and cancellation requests, assisting with scheduling, and ensuring overall member satisfaction. You will work closely with clinical and sales teams to resolve issues, answer program-related questions, and enhance the overall member experience.

Responsibilities:

• Provide exceptional service by responding promptly and accurately to member inquiries and complaints
• Take ownership of member issues from initial contact to resolution
• Follow up to confirm that member concerns are fully resolved
• Maintain comprehensive knowledge of Parsley Health’s products and services
• Use member feedback to identify areas for improvement and report trends
• Assist in initiatives to enhance member experience
• Manage inbound and outbound communications via phone, SMS, and online messaging platforms
• Escalate unresolved issues to the appropriate department for timely resolution
• De-escalate member concerns and think critically to provide solutions
• Support member renewals and encourage continued engagement
• Collect feedback, process cancellations, and attempt to retain members
• Assist members with scheduling, portal navigation, and troubleshooting
• Perform other duties as assigned

Qualifications:

• Minimum of one year of experience in a client or patient-facing role
• Experience in healthcare, technology, or startup environments preferred
• Empathetic, member-focused approach to customer service
• Experience with call management systems preferred (e.g., Just Call, HelpScout)
• Excellent oral and written communication skills
• Strong problem-solving skills and detail-oriented mindset
• Ability to work independently, proactively, and maintain high standards of excellence
• Comfortable with flexible responsibilities and adapting to changing roles
• Must have a quiet home workspace suitable for phone calls

Benefits and Compensation:

• Hourly rate of $24.25/hour ($50,440 annually)
• Equity stake in the company
• 401(k) with employer matching
• Remote-first work environment with optional centers in NYC or LA
• Complimentary Parsley Health Complete Care membership
• Subsidized medical, dental, and vision insurance
• Generous flexible time off plan
• Annual professional development stipend
• Annual wellness stipend

Parsley Health is committed to equitable and transparent compensation, with pay based on job function and level, not location. Individual offers are determined based on experience, skills, and internal equity.

Important Notes:

• Parsley Health will only contact candidates via official @parsleyhealth.com email addresses
• They will never communicate via Microsoft Teams or request personal bank information for recruitment purposes

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