Customer Success Associate

Position: Customer Success Associate

Date Posted: September 2, 2025

Industry: Legal / Compliance / Customer Service

Employment Type: Full Time

Experience: Minimum 2 years B2B client/customer service experience preferred

Qualification: Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

Salary: Confidential

Location: Dallas, TX, United States

Company: Wolters Kluwer

Description:
Wolters Kluwer is seeking enthusiastic Customer Success Associates to join our expanding teams across the country. CT Corporation, part of Wolters Kluwer, is a global leader in legal entity management, corporate compliance, and due diligence solutions. Businesses and law firms worldwide rely on CT Corporation to manage critical business and legal compliance responsibilities.

In this role, you will be responsible for managing day-to-day relationships with customers, including corporations, law firms, and small businesses, providing expert guidance on legal and compliance services. This is an excellent opportunity to gain professional experience, learn a new industry, and grow your career with a global organization.

Key Responsibilities:

• Deliver prompt, professional service to customers through both verbal and written communications
• Provide consultative support by identifying customer goals, compliance challenges, and business needs, offering solutions that ensure corporate legal compliance
• Manage the full lifecycle of customer orders and identify cross-selling opportunities to meet additional customer needs
• Project manage, organize, and prioritize high volumes of requests using Salesforce and internal systems to ensure timely and accurate responses
• Handle customer escalations independently and collaborate with the Customer Service team to resolve requests efficiently
• Develop and maintain positive relationships with customers and key partners
• Continuously develop subject matter expertise in the department, company, and industry, maintaining a strong aptitude for learning

Preferred Knowledge, Skills, and Abilities:

• Strong organizational, time management, and multitasking skills
• Quick learner with the ability to absorb product knowledge and apply it to customer needs
• Ability to make sound business decisions and exercise discretion and judgment
• Experience in generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Applicants may be required to appear onsite at a Wolters Kluwer office during the recruitment process.

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