Customer Service Representative

Position: Customer Service Representative

Date Posted: February 19, 2026

Industry: Customer Service / Transportation / Retail

Employment Type: Full Time

Experience: Not Specified

Qualification: High School Diploma or Equivalent

Location: Beaver Falls, Pennsylvania, United States

Company: U-Haul

Description:
U-Haul is seeking enthusiastic and friendly Customer Service Representatives to join our Beaver Falls, Pennsylvania location. In this role, you will be the face of U-Haul, helping customers with equipment rentals, returns, and maintenance, while ensuring a high standard of service. This position includes hands-on training, on-the-job education, and certifications for equipment handling, propane filling, and forklift operation.

Our motto is “Hire Fast, Pay Fast.” New hires can start immediately and receive payment for two hands-on working interviews. In addition, U-Haul offers a $100 hiring bonus and a $300 cash bonus after completion of the Equipment Inspection and Verification through our 1-2-3 Punch Certification Program.

What U-Haul Offers:

• Career stability with opportunities for growth and advancement.
• Reimbursements for Mindset App and Gym memberships.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance coverage.
• MetLaw legal program and MetLife auto/home insurance.
• Discounts on electronics, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Access to 24-hour physician services for children.
• Dental and vision insurance plans.
• Business travel insurance.
• Employee Assistance Program (You Matter EAP).
• LifeLock identity theft protection.
• Critical illness and group accident insurance.
• Financial wellness programs, including Dave Ramsey’s SmartDollar Program.

Responsibilities:

• Assist customers with U-Haul products and services both inside and outside the center.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move, hook up, and inspect U-Haul trucks and trailers.
• Clean and maintain equipment, checking fluid levels and overall condition.
• Educate customers on products and services.
• Prepare rental invoices and process equipment returns.
• Install hitches and trailer wiring.
• Fill propane and operate a forklift (certifications provided by U-Haul).
• Participate in ongoing training via U-Haul University.
• Perform other duties as assigned.

Minimum Qualifications:

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.

Work Environment and Physical Demands:

• Moderate risks such as working around moving parts, machines, and chemicals.
• Use of protective equipment (masks, gloves, goggles) may be required.
• Physical activity includes standing, moving around indoors/outdoors, reaching varying heights, and handling equipment weighing at least 50 lbs, with or without assistance.

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