Business Systems Analyst

University of Washington

Position Business Systems Analyst

Industry: Other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Degree Holder

Salary: $5,667 – $6,667 per month

Location: Seattle, WA (Hybrid), US

Company: University of Washington


Business Systems Analyst

About the job

Req #: 213444

Department: Uw Facilities: Business Innovation & Technology

Appointing Department Web Address:

Job Location Detail: open to hybrid work schedule (combination in-office + remote)

Notes: As a UW employee, you will enjoy generous benefits and work/life programs

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.

The Business Innovation & Technology (BIT) Process Team has an outstanding opportunity for a

Business Systems Analyst

This individual will report to the Business Process Manager in BIT and will be responsible for working with business decision makers, management teams, and within BIT for conducting process mapping, identifying gaps, prioritizing improvements, identifying dependencies, and tracking business performance.

The Business Systems Analyst will be responsible for understanding as-is states in order to design future state processes that will support the needs of UWF and the UW for realizing strategic objectives. This will result in making recommendations and implementing more efficient and effective technical and process solutions for UW Facilities programs and tools for improving day to day operations. This candidate will be an analytical problem solver who is comfortable leading requirements workshops, developing relationships, and finding solutions that are acceptable to diverse groups with conflicting interests and needs.

This role collaborates across the wide spectrum of the Facilities department and other UW campus partners to analyze and build requirements relating to process and technology solutions that support UWF’s business. The successful candidate will be self-motivated and will design and support implementation of operational processes focused on people, process, and systems. The value of these solutions is how they serve to increase the efficiency and effectiveness of Facilities employees, administrators, and partners across the University.

This role will develop business process documentation and serve as an ambassador of best practices in business process management in support of building a culture of learning and continuous improvement. In support of UW Facilities values and guiding principles, this position will provide technical expertise in process and change management as a member of the BIT Team.

Primary Duties and Responsibilities:

  • Successful candidates will demonstrate experience in systems thinking, process analysis, and in developing and maintaining effective partnerships with customers and clients.
  • This includes evaluating operational needs, internal workflows, interpreting data and business metrics particularly when new policies and procedures are introduced.
  • These solutions also meet and improve the University’s ability to maintain compliance and security standards consistent with a national leader in higher education.
  • Process Analysis
  • Represent stakeholder business needs throughout the project life cycle.
  • Act as a subject matter expert to understand and document how processes work, including the current and as-is state, with business owners.
  • Define and document business requirements with the necessary detail needed for design and project planning (elicit, analyze, specify, and validate functional/business requirements).
  • Design workflow, develop process strategies, and make recommendations to improve processes performance while meeting business requirements.
  • Conduct gap analysis reviews, develop detailed use cases, detailed business requirements, and test plans.
  • Active participation in project management and with technical team members so that business requirements are properly represented in product design and technical renditions.
  • Develop and provide stakeholders with decision-making guidelines/structures and the data required to support making decisions.
  • Capture feedback on process improvement for forming the basis of future improvements.
  • Support monitoring of process change to manage adoption and report impacts.
  • Provide subject matter expertise and guidance on the business process and system change by advising/coaching project teams on the execution of business process changes.
  • Process Documentation
  • Document process information with definitions, attributes, and models including gap analysis, risks, and visual diagrams,
  • Lead creation of end user documentation; technical support documentation; business/technical support plans.

Process Training

  • Directly, or in collaboration with other team members, develop and deliver training relating to new business processes on a 1:1, group-based, and through recorded materials.
  • Work with technical system owners to develop plans and activities to support the people-side change.
  • Support communication and training efforts at the units.
  • Core Competencies
  • Demonstrate personal integrity and trustworthiness.
  • Demonstrate an appreciation of and sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty and staff of many social economic, cultural, ideological, racial and ethnic backgrounds.
  • Manage stressful situations and change priorities effectively.
  • Anticipate, recognize, and resolve problems.
  • Be responsible and accountable.
  • Use organizational skills and attention to details.
  • Maintain a positive, optimistic, and success-oriented attitude.
  • Exercise professionalism, which includes being tactful and courteous.
  • Exhibit a professional work ethic.
  • Continuously promote a safe work environment.
  • Encourages and drives innovation.
  • Demonstrates humility, ethnical, respectful, and approachable behavior.
  • Exhibits a strong sense of cultural competency.

Requirements include:

  • Bachelor’s degree in business administration, information science, computer science, or related field. Equivalent work experience may substitute for degree requirement.
  • 3 years of experience doing progressively more complex business analysis activities such as defining scope, documenting requirements, defining business processes, etc. as part of a project, program, or service.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Project management experience with a demonstrated ability to lead others in the completion of a goal.
  • Demonstrated experience in using process visualization tools (i.e. Visio, Miro) to analyze process performance and improvement needs.
  • Demonstrated ability to analyze information quickly, manage risk, and make recommendations for efficient and effective change.
  • Effective communication and presentation abilities including the demonstrated ability to communicate technical information in non-technical language both orally and in written form
  • Effective collaboration and problem-solving skills to successfully align the business process with IT systems across organizational lines
  • Demonstrated ability to establish and maintain effective working relationships including stakeholders, leaders, and experts across UWF.
  • Working knowledge of software development processes and understanding of current software development practices

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Familiarity with higher education
  • Experience in a facilities or construction environment
  • Familiarity with project management approaches, tools, and phases of project lifecycles.
  • Certification in change management, business analysis, or six sigma
  • Experience with enterprise level business systems (e.g. finance, asset management, human resources)
  • Ability to develop and present information or proposals that support decision making among a diverse set of stakeholders and business partners.
  • Advanced understanding of business functions, workflows, and processes.

Conditions of Employment:

  • Regular and predictable attendance is required.
  • Ability to work in a non-smoking environment.

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