Assistant Client Service Manager

Position: Assistant Client Service Manager

Date Posted: August 2, 2025

Industry: Architectural and Structural Metal Manufacturing

Employment Type: Full Time

Experience: Minimum 1–2 years in client service or account management preferred

Qualification: Not Specified

Salary: Confidential

Location: United States – REMOTE

Company: JIE USA Inc.

Description:
JIE USA Inc., a leading name in the Architectural and Structural Metal Manufacturing sector, is actively seeking an Assistant Client Service Manager for a fully remote role based in the United States. This position plays a crucial part in enhancing client satisfaction through effective communication, internal coordination, and operational support.

As an Assistant Client Service Manager, you’ll support the Client Service Manager in handling day-to-day tasks, ensuring that the expectations of our clients are consistently met or exceeded. You’ll engage with internal departments, respond to client inquiries, track interactions, and help improve service protocols.

We’re looking for a detail-focused individual who brings enthusiasm and professionalism, and thrives in a fast-paced, dynamic setting. If you’re passionate about delivering top-notch client experiences and want to contribute to a company known for innovation and service excellence, we encourage you to apply.

Tasks

• Act as a liaison between clients and internal departments to ensure seamless service delivery.
• Assist in crafting and applying service policies aimed at boosting client satisfaction.
• Collaborate with technical and sales teams to resolve client concerns effectively.
• Maintain detailed documentation of all client communications, transactions, and feedback.
• Help prepare reports on client experience and service metrics to support strategic initiatives.

Requirements

• 1–2 years of experience in client service or account management, preferably in the architectural or metal manufacturing sector.
• Excellent verbal and written communication skills, with a strong ability to foster and manage relationships.
• Hands-on experience using CRM tools and Microsoft Office applications.
• Self-motivated and capable of working independently in a remote environment while managing multiple priorities efficiently.

Benefits

• Paid Time Off
• Employee Wellness Program
• 401(k) Retirement Plan
• Parental Leave
• Health Insurance
• And more

Desired Skills and Experience

• Customer Service
• Data Analysis
• Administration
• Project Management

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