Front Desk Agents

Position Front Desk Agents

Industry: hospitality

Employment type: Full Time

Experience: relevant working experience

Qualification: College Degree Preferred

Company: Four Seasons Hotels and Resorts

Location: Calistoga, CA, USA

Description:

Come join our Four Seasons Family! We are looking to build our Opening Team! We are hiring for Front Desk Agents.

There Are 2 Ways You Can Apply

You can apply online by clicking on the “APPLY” button on this page and directly apply on website or

You can visit us at the Resort! We are holding Open Application Hours every Monday, Wednesday and Friday from 1PM to 5PM. Come swing by with your resume and see us in People + Culture. If you decide to visit us, please wear your mask.

There is a $500 Signing Bonus! $250 upon hire and $250 at your 90 days!

About Four Seasons Resort and Residences Napa Valley

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley offers experiences that capture the imagination of even the most seasoned wine country visitors.

The Position/Role

Four Seasons Resort and Residences Napa Valley is seeking candidates with previous front desk experience. The Front Desk Agent welcomes and registers hotel guests while following Benchmark Standards and establishing method of payment. Agent also checks guest out of the hotel while preparing their bill and seeking feedback. Agents will assess each guests’ needs and requests and add personal touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, input guest reservations and select and block rooms for arriving guests. Communicate with internal personnel and departments via radio, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.
• Assist with Concierge services including but not limited to Wine Tastings, Dining Reservations and Transportation and processing guest packages and mail.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a ResComm Agent.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services, lobby coverage and phone coverage for ResComm.
• Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.
• Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.
• Perform other tasks or projects as assigned by management.

Who You Are

• College Degree Preferred.
• Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
• Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Strong written and oral presentation skills.
• Ability to multi-task in a high volume and demanding environment.

Strong computer skills.

• Previous sales experience (upselling), highly desirable.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Clean driving record.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About The Company

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Our employee-centric approach will have you feeling like family in no time!

Some Benefits Four Seasons Resort and Residences Napa Valley employees can enjoy:

• Competitive Salary & Benefits
• Cigna medical and dental benefit options
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the ‘EEOC is The Law’ Information poster please visit this website: EEOC is The Law.