Customer Service Associate

Position: Customer Service Associate

Date Posted: 11 February 2026

Industry: Business Process Outsourcing / Customer Service / Data Entry

Employment Type: Full Time

Experience: Minimum 1 year customer service-related experience

Qualification: High School diploma or equivalent (GED preferred)

Salary: USD $20.00/hr

Location: Houston, TX, USA

Company: XBP Global

Description:

XBP Global, a leader in workflow automation with a presence in 20 countries and over 11,000 professionals, is seeking a Customer Service Associate to join their Houston team. The company leverages industry expertise and Agentic AI to help clients transform business processes and enhance digital workflows.

In this role, the Customer Service Associate will primarily focus on data entry tasks to ensure accurate and timely processing of records. The position involves handling documents, verifying data, and supporting operational efficiency while adhering to company policies and standards.

Essential Job Responsibilities:

• Batch and organize documents for efficient data entry processing.
• Enter information from source documents into automated systems accurately and promptly.
• Prioritize tasks according to processing schedules and client expectations.
• Verify data for accuracy and make corrections as needed.
• Troubleshoot data discrepancies and escalate issues to supervisors when required.
• Operate peripheral equipment as part of the data entry workflow.
• Assist in developing production formats and keying procedures to improve processes.
• Maintain awareness of workplace safety and report potential hazards.
• Adhere to security and privacy policies to protect company and customer information.
• Perform other tasks assigned by supervisors, demonstrating flexibility.
• Work in various environments including office spaces, production floors, and shipping/receiving areas.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with frequent lifting up to 25 lbs.

Qualifications:

• High School diploma or equivalent.
• Proficient in reading, writing, and speaking English.
• Comfortable working at a computer for extended periods.
• Ability to stand, walk, grasp, reach, sit, talk, and hear as needed.
• Close vision for accurate performance of tasks.
• Experience with data entry is preferred.
• Ability to perform repetitive motion activities.
• Strong communication skills, both verbal and written.
• Ability to work independently or as part of a team.
• Competency in managing multiple tasks simultaneously.
• Ability to meet attendance requirements.
• Capable of lifting up to 50 pounds and standing, sitting, or walking for long periods.
• Experience in guest services, mail handling, reprographics, conference room setup, office cleanliness, and stocking break areas is desirable.

The position offers a base pay starting at $20.00/hr, with potential bonuses and a comprehensive benefits package including medical and financial benefits, depending on the position and experience.

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