Claims Analyst (Remote)

Position: Claims Analyst (Remote)

Date Posted: September 10, 2025

Industry: Financial Services / Data & Technology

Employment Type: Full Time

Experience: Not Specified

Qualification: Not Specified

Salary: $36,986 – $60,492

Location: United States, REMOTE

Company: Experian

Description:
Experian, a global leader in data and technology solutions, is seeking a dedicated and detail-oriented Claims Analyst to join our remote team. This role focuses on supporting clients through the unemployment insurance (UI) claims process, helping businesses navigate complex procedures while ensuring accuracy and regulatory compliance.

Key Responsibilities:

• Audit and update claim response templates for accuracy and clarity
• Communicate with clients to collect required documentation
• Draft and submit responses to new claims
• Track claim outcomes and analyze trends
• Report claim volumes and results to leadership
• Identify opportunities to improve claim handling processes
• Advise clients on appeal options and file appeals as needed
• Schedule and manage hearing processes, reviewing outcomes to identify patterns
• Recommend improvements for appeal strategies
• Conduct client check-ins and coaching sessions
• Share best practices and process improvement suggestions internally
• Evaluate client satisfaction and engagement
• Ensure all submissions comply with regulatory standards
• Stay updated on state agency requirements and changes
• Identify opportunities to promote Experian services during client interactions
• Provide feedback to inform product development
• Collaborate with marketing and product teams on outreach initiatives

Ideal Traits:

• Collaborative: Build strong relationships with colleagues and partners
• Creative and Curious: Challenge traditional approaches and explore new solutions
• Determined and Disciplined: Persistent, optimistic, and committed to achieving results
• Effective communicator with strong problem-solving skills

Qualifications:

• Experience in unemployment claims management
• Experience working directly with clients to provide guidance and build relationships
• Ability to assess claim outcomes, analyze unfavorable determinations, and advise on appeal strategies
• Proficiency with Bullhorn platform
• Strong skills in Microsoft Office applications

Benefits and Perks:

• Competitive compensation and bonus plan
• Comprehensive medical, dental, and vision coverage
• Matching 401(k) plan
• Fully remote work environment
• Flexible time off including vacation, sick leave, volunteer time, and 12 paid holidays
• Supportive culture emphasizing inclusion, wellness, development, and work/life balance

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