Night Auditor

Position: Night Auditor

Date Posted: September 10, 2025

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Not Specified

Qualification: High School Diploma or equivalent

Salary: $17.75 per hour

Location: Manteca, CA, United States

Company: Great Wolf Lodge

Description:
Great Wolf Lodge is seeking a dedicated Night Auditor to join our team in Manteca, CA. The Night Auditor provides essential nightly front desk support while ensuring accurate accounting records are maintained daily. This role offers career growth, training opportunities, and a supportive work environment that values diversity and inclusion.

Responsibilities:

• Welcome guests, respond to inquiries, and provide exceptional customer service
• Register guests, verify pre-registrations, assign rooms, and issue keys
• Establish credit through credit card verification or cash collection
• Direct guests to rooms and provide resort information
• Handle guest communications including messages, mail, facsimiles, and packages
• Perform concierge duties, assisting with entertainment, shopping, business, and travel inquiries
• Maintain accurate records of room and guest account data
• Collect revenue, compute bills, and obtain payments
• Make resort and other reservations, ensuring availability and confirmation
• Secure guests’ valuables and process lost & found items with housekeeping
• Generate and distribute daily reports to management
• Complete Manager on Duty training and assist accounting with nightly reconciliations
• Batch credit cards and gift cards, research variances, and ensure operating systems balance nightly
• Organize credit card receipts and monitor financial account activity

Basic Qualifications & Skills:

• High School Diploma or equivalent
• Strong basic math skills (addition, subtraction, multiplication, division)
• Flexibility in work schedule based on business needs
• Prior customer service experience
• Successful completion of criminal background check and drug screen

Desired Qualifications & Skills:

• Experience with OPERA system
• Experience balancing financial transactions
• Ability to multi-task and prioritize tasks with minimal direction
• Team-oriented, enthusiastic, and energetic
• Excellent communication skills

Physical Requirements:

• Ability to lift up to 20 lbs
• Ability to sit or stand for extended periods

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401(k) with employer match
• Paid vacation and parental leave

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