Utility Billing Supervisor

Position: Utility Billing Supervisor

Date Posted: September 4, 2025

Industry: Utilities / Public Sector / Customer Services

Employment Type: Full Time

Experience: 5 years of related experience

Qualification: Training beyond high school (college hours, technical school, or correspondence courses acceptable)

Location: Grand Prairie, TX, United States

Company: City of Grand Prairie

Description:
The City of Grand Prairie is seeking a Utility Billing Supervisor to provide leadership and direction to the billing and collection team. This role ensures customer-focused service delivery, accurate billing operations, and efficient collections processes. The supervisor will manage daily operations, mentor staff, and foster a collaborative environment that supports both individual development and organizational success.

Leadership & Supervision:

• Motivate, coach, and mentor staff to build a high-performing and accountable team.
• Supervise billing and collections operations, ensuring accuracy, timeliness, and compliance.
• Oversee performance management and support career development for staff.
• Promote a positive culture of teamwork, empathy, and continuous improvement.

Communication & Collaboration:

• Communicate effectively across departments, city personnel, and with customers to build trust.
• Participate in cross-departmental meetings to improve processes and enhance service delivery.
• Collaborate closely with UCS leadership to align goals and initiatives with broader city objectives.

Problem Solving & Initiative:

• Identify issues, analyze root causes, and implement effective, long-term solutions.
• Take initiative in resolving operational challenges using sound judgment.
• Contribute to strategic planning, special projects, and support division supervisors in achieving goals.
• Demonstrate adaptability in handling complex or unexpected challenges.

Additional Information:

• Education: Training beyond high school required; higher education preferred.
• Experience: Minimum of 5 years in a related billing, collections, or supervisory role.
• Certifications: None required.
• Managerial Role: Provides direction under established policies, handling complex decisions with discretion.
• Budget Responsibility: Prepares and oversees division budget, reviewing and approving expenditures.
• Supervisory Duties: Directly supervises staff, including input on hiring, disciplinary actions, performance evaluations, and realigning work as necessary.

Disclaimer: The job details above are structured for clarity and understanding based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.